Valid Potential
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Support

We aim to respond to every request within 1–2 business days.

Get in touch

The fastest way to reach us is by email. Please include your device model, app version, and a short description of what you were doing when the issue occurred.

Frequently asked questions

How do I restore my premium purchase?

Open the app, go to Settings, and tap Restore Purchases. If your purchase still does not appear, make sure you're signed in with the same Apple ID or Google account used for the original purchase, then email us.

How do I delete my account and data?

You can delete your account from Settings → Account → Delete Account. You can also email support@validpotential.com and we will delete your data within 30 days.

Can I use the app on more than one device?

Yes. Sign in with the same account on each device and your worlds will sync automatically.

The app is behaving unexpectedly — what should I send?

Please include: your device (e.g., iPhone 15), iOS version, the app version (found in Settings), a description of the steps leading up to the issue, and a screenshot or screen recording if possible. The more detail, the faster we can help.

I have a feature request.

We'd love to hear it. Email hello@validpotential.com with the subject line "Feature idea" and we'll read every one.